jilli Privacy Policy

To ensure quality of service and create a safe gaming environment, jilli collects the following types of information:

• Identity Information: Full name, date of birth, national ID number (where applicable), and a copy of your ID with photo.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: Deposit and withdrawal methods (bKash, Nagad, Rocket, bank transfer), transaction history, and account balance.
• Technical Information: IP address, browser type and version, device information, operating system, and login timestamps.
• Gaming Activity: Betting history, win/loss records, bonus usage details, and preferred game categories.
• Communication Records: History of conversations with our support team via live chat and email.

We generally collect information in the following ways:

• Directly from you during account registration and verification.
• When you carry out financial transactions such as deposits or withdrawals.
• When you contact our support team.
• Through automated technologies — such as cookies, web beacons, and log files — that record your experience using the platform.
• From third-party identity verification services, which are part of our security process.

jilli uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: To ensure the core functionality of the platform — such as maintaining your login session.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyse usage patterns on the platform and improve our services.
• Security Cookies: To detect and prevent fraudulent activity.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some important features of the platform to not work properly.

jilli does not sell or rent your personal information for commercial purposes. However, in certain circumstances we may share information with the following parties:

• Payment Processors: With bKash, Nagad, Rocket, and bank transfer service providers — only the information necessary to complete transactions.
• Identity Verification Services: With trusted third parties to confirm your age and identity.
• Technology Service Providers: Companies that help operate the platform — only on a need-to-know basis and under strict confidentiality agreements.
• Legal Authorities: To government or legal bodies when required by court order, legal obligation, or national security.
• Fraud Prevention Agencies: To investigate potential financial crimes or fraudulent activity.

Your information may be processed outside Bangladesh for operational reasons. In such cases, we ensure that adequate protections are in place for your data in the recipient country or organisation. We always follow standard contractual arrangements and protection procedures.

jilli respects your right to data protection. You have the following rights:

• Right of Access: The right to know what information we hold about you and to receive a copy.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances — however, information required to fulfil legal obligations may not be deletable.
• Right to Restrict Processing: The right to request that the use of your information be limited in certain circumstances.
• Right to Data Portability: The right to receive the information you have provided in a structured, commonly used format.
• Right to Object: The right to object to the use of your information on the basis of legitimate interests or for direct marketing.
• Right to Withdraw Consent: The right to withdraw your consent at any time where processing is based on consent.

To exercise these rights, please contact our support team. We will respond to your request as quickly as possible and within the maximum permitted timeframe.

If you do not wish to receive our promotional emails or messages, you can opt out of marketing communications at any time by informing our support team. You cannot opt out of transaction-related and security-related communications, as these are essential for the security of your account.

jilli may update this Privacy Policy from time to time. If significant changes are made, we will post a clear notice on our platform and/or inform you at your registered email address.

Continuing to use our services after notification of changes will be considered acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

If you have any concerns or complaints about how your information is processed, please contact us directly. We will investigate the matter properly and respond to you as quickly as possible.