Our Commitment to Responsible Gaming
jilli believes gaming should be fun — never stressful. All our tools and guidelines are here to help you play enjoyably while staying within your limits.
What Is Responsible Gaming?
Online gaming is a great source of entertainment — but it is always wise to keep it within the boundaries of entertainment. At jilli, we want you to enjoy every moment, but not in a way that negatively affects your daily life, family, or financial situation. Responsible gaming means staying aware of your time, budget, and mental state — and having the courage to stop when needed.
We know that for some players, gaming can sometimes get out of control. That is why jilli has put in place various protective tools and support options — so you can make the right decisions in any situation. On this page you will learn how to set deposit limits, take a time-out, activate self-exclusion, and contact our support team when needed.
Our Protective Tools
Deposit Limits
Set your own deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it will prevent you from going beyond your chosen budget — this is the first step in protecting your finances.
Time-Out Feature
If you want to take a break for a few days, use the time-out feature. You can set a break period for yourself ranging from 24 hours up to several weeks.
Self-Exclusion
If you want to take a long-term break, activate self-exclusion. While this feature is active, you will not be able to log in to your account for the set period — this is a strong protective measure.
24/7 Support
Our support team is always by your side for any issue. Contact us via live chat or email — assistance is available in both Bengali and English.
Gaming History Review
View your own gaming history from your account — track how much time and money has been spent and stay informed.
Account Verification
Age verification is mandatory to create and use an account at jilli. Only players aged 21 and above may participate on the platform.
Core Principles of Responsible Gaming
Keeping a few core principles in mind while enjoying gaming at jilli will ensure your experience stays positive. Remember the following:
- See gaming as a source of enjoyment, not a way to earn money. Do not place bets to recover losses.
- Set a fixed budget before you play and never go beyond that limit.
- Never bet money you cannot afford to lose. Do not spend money on gaming that is meant for rent, food, or your family's needs.
- Take regular breaks. Avoid playing games for long stretches without stopping.
- Do not play when you are feeling sad, anxious, or under mental stress — your ability to make good decisions is reduced in that state.
- Stay active in other hobbies and activities, including spending time with family and friends.
- If you are under 21 years of age, do not participate on jilli — this platform is for adults only.
Warning Signs of Problem Gaming
If any of the signs below appear in you or someone close to you, it is time to seek help. Becoming aware in time is the greatest strength.
Spending beyond your budget: You are repeatedly spending more than your set limit and are unable to control it.
Chasing losses: After losing, you are placing larger bets to try to recover those losses, which is making the situation worse.
Neglecting family and work: Gaming is causing you to neglect family, friends, or your workplace, and is creating tension in your relationships.
Lying or hiding: You are hiding from those close to you how much time or money you are spending on gaming.
Debt or financial hardship: You are taking on debt, depleting savings, or breaking financial commitments to fund gaming.
Emotional restlessness: You feel restless, irritable, or anxious when not playing — and feel low when you cannot play.
How to Use jilli's Protective Tools
Setting a Deposit Limit
Log in to your jilli account, go to Account Settings, and set your preferred limit in the "Deposit Limit" section. You can set daily, weekly, or monthly limits separately. Please note that the minimum deposit amount at jilli is ৳200. Lowering a limit takes effect immediately, but increasing it requires waiting through a specified cooling-off period.
Activate a Time-Out
If you want to take a temporary break, the time-out feature is for you. Turning on this feature means you will not be able to access your account for the specified period. No bets or deposits will be possible during that time. Once the time-out ends, your account will be reactivated automatically.
Self-Exclusion
Self-exclusion is a long-term decision. Once activated, your account will be completely suspended for a set period and you will not be able to reactivate it before that period ends. To activate this feature, contact our support team via live chat or email.
Session Time Reminders
Been playing for a long time? You can turn on session time reminders at jilli — which will notify you at set intervals about how long you have been playing. It is an effective way to stay aware.
Assess Yourself
Keep the following questions in mind. If the answer to most of them is "yes", consider seeking support — it is not a weakness, but a courageous decision.
- Are you spending more than your set budget and unable to stop?
- Do you find yourself repeatedly playing to try to win back money you have lost?
- Are you neglecting work or family because gaming is on your mind?
- Are you being dishonest with family or friends about your gaming?
- Do you feel mentally restless or irritable when you cannot play?
- Are you taking on debt or using money set aside for important expenses to fund gaming?
If you can relate to any of the situations above, please reach out to jilli's support team. We do not judge — we only help.
jilli's Commitment
Mandatory age verification: Age is verified when creating an account at jilli. No one under the age of 21 may use this platform.
SSL security: Your personal information and financial transactions are protected by the highest level of SSL encryption.
Round-the-clock support: Our 24/7 support team is always ready via live chat and email in both Bengali and English.
Fair play guaranteed: jilli maintains a fair gaming environment where every player is given an equal opportunity.
Privacy protected: Your personal information is never sold or shared with third parties without authorisation.
Transparent payments: Safe and transparent transactions are ensured via bKash, Nagad, Rocket, and bank transfer.
Need help? We are always
here for you
If you have any concerns about gaming, talk to us today.
Email: [email protected] | Live Chat: Available 24/7
Information for Parents and Families
If you feel that someone in your family is gaming excessively, have an open conversation with them. Let them know about the self-exclusion and time-out features available at jilli. If needed, contact our support team — we will help guide you in the right direction.
Keep children and minors away from gaming access. Set a password on your device and use browser parental controls. jilli is for adults only — a commitment we uphold at every step.
Remember, responsible gaming is not just a matter of personal choice — it is also a family and social responsibility. jilli is your partner in that responsibility.